FAQ

  FAQ Splash Below you will find answers to common questions we receive. If you feel as if your question has not been answered, feel free to send us an email at service.indianarugco@gmail.com.
  •  How do I know how much my custom area rug will cost?
There are two costs to consider when purchasing an area rug: materials and fabrication. For Example: A 4’X6′ area rug could range anywhere from $85.00-$800.00 depending on your choice of material and the complexity of design.
  • Can you explain the process of having a custom area rug made?
    • STEP ONE: Simply, bring or send us your visual information. examples include: fabrics, wallpapers, paint samples, drawings (don’t worry, no need to be an artist), photographs, photocopies, etc. If sending a picture via email, make sure it is in either a .gif or .jpg format.
    • STEP TWO: If necessary, we will provide you with all of the following: color drawings, carpet samples, pricing.
    • STEP THREE: You decide if changes are necessary and which rug is for you. That’s it, your done.
  • How do I come up with a design?
This can be your design or ours. We at least offer you two designs, sometimes three. Each offered at different price points.
  • What if I do not live in the Michiana area?
We would be happy to work with you through email or your regular postal service. Once again our email is service.indianarugco@gmail.com. Mail can be sent to either 900 S. Cleveland St.  Mishawaka, IN 46545 or PO BOX 1812 South Bend, IN 46634
  • What type of carpet do you use in your rugs?
We primarily use 100% nylon because it provides us with greatest color ranges. However, we can work with other materials such as wool, polypropylene, or polyester.
  • How long will I have to wait for my rug?
Generally once your decision is made, your rug will be ready in 3-5 weeks. Allow up to an additional 5 days for shipping. During the holiday season expect delays and plan early. If you have an event deadline make sure you inform us of your needs.
  • Can I pay by credit card?
Yes, we accept everything but American Express.
  • Will you accept a money order?
Yes, payable to Indiana Rug Company.
  • How do I set up an appointment to have someone come to my home/office?
If you live in the Michiana area, simply call and we will be happy to accommodate you.
  • Do you have a complete list of services you offer?
Area Rug Repair Beveled Edges Binding Bordering Carpet Cove Custom Rugs Custom Furniture Decorative Binding Felt & Nonskid Reback Fiber Art Fiber Edge Finished Edge – no binding Floorcloths Fringe Monogramming Tapestry/Fabric Border